Managed Technology Services

A successful software release is the beginning of an operating relationship, not the end of the work. Fairmount & Charles helps customers plan how applications and supporting systems will be updated, maintained, observed, and improved.

Know what is being operated

We identify the applications, environments, integrations, and dependencies involved, along with the parties responsible for each. Clarity about ownership reduces surprises when change is needed.

Plan deployment and changes

Developed applications benefit from reviewable releases, appropriate testing, and verified deployment outcomes. We align the release process with the application’s importance and the agreed support model.

Monitor the right signals

Availability alone does not tell the whole story. Integration failures, unfinished jobs, credential issues, and operational exceptions may matter just as much to the people using a system.

Protect continuity

Backup, recovery, maintenance windows, update schedules, and escalation paths need explicit choices. Their coverage and response commitments should be defined in the service agreement.

Support continuous improvement

As your business changes, we can help prioritize enhancements, adjust integrations, and keep the application experience aligned to the way your teams work.

Discuss your project

Let’s identify which systems need ongoing attention and define the responsibilities that would make a support arrangement valuable.